Privacy policy

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This page explains which personal data Sorrel & Salt Ltd (“we”) handles when you visit this website, order, subscribe to the newsletter or write to us: what we keep, why, for how long and who else sees it.

In short

No tracking. No analytics, no advertising cookies, no pixels from social networks.
Only what an order needs. Your name, address, e-mail and phone go to the people who pack and deliver it, and nowhere else.
We never see your card. Payment goes straight to our payment provider.
We do not sell data, and we do not swap lists with other shops.
You can always ask what we hold about you, and have it corrected or deleted.

Who is responsible

Sorrel & Salt Ltd, The Old Dairy, Lower Lane, Hollin HX7 4QR, is the controller for the data on this page. Questions about your data, or a request to see, correct or delete it, go to hello@sorrelandsalt.example. Two of us read that inbox, and we answer within a month at the latest, usually within two working days.

This website

No cookies that follow you. The site sets no analytics, advertising or tracking cookies, so there is no cookie banner to click away.
Your bag and your light or dark choice are kept in your browser’s local storage, on your own device. They never reach us until you check out, and clearing your browser removes them.
Our host processes your IP address and the pages you request, to deliver and protect the site. These server logs are deleted after 14 days. Legal basis: our legitimate interest in a secure website.

Orders

When you order we receive your name, delivery and billing address, e-mail address, phone number (for the courier) and what you bought. We use them to pack and send the order, to tell you when it ships and to answer questions about it. Payment is handled by our payment provider; we never see your card number. Legal basis: the contract with you, and our legal obligation to keep accounts.

Subscriptions

A subscription stores the same details as an order, plus your chosen products and interval, until you cancel. We send a reminder a few days before each delivery. You can skip, change or cancel any time from the link in that e-mail. Legal basis: the contract with you.

If you give us your e-mail address for the newsletter, we use it for that and nothing else, and write about twice a year, when a harvest is in. Every issue has a one-click unsubscribe link, and we delete the address the day you use it. Legal basis: your consent, which you can withdraw at any time.

Messages

If you write to us through the contact form or by e-mail, we keep the conversation for as long as it takes to answer you and up to one year after, so we can follow up on an order or a jar. Wholesale enquiries are kept for as long as you stock the larder, and one year after. Legal basis: our legitimate interest in answering you.

How long we keep it

Order records: seven years, because tax law requires it.
Subscriptions: until you cancel, then as an order record.
Newsletter address: until you unsubscribe.
Messages: one year after the last reply.
Server logs: 14 days.

Who else sees it

Only the companies that help us run the shop, each bound by a processing agreement and only for their part: our payment provider (to take the payment), our courier (name, address and phone, to deliver), our e-mail provider (to send order e-mails and the newsletter) and our web host (to serve the site). Where one of them stores data outside the European Economic Area, it does so under the European Commission’s standard contractual clauses. We do not sell data and we do not share it for advertising.

Your rights

See it: ask for a copy of everything we hold about you.
Correct it: have a wrong address or name put right.
Delete it: ask us to erase your data; we must keep order records for the legal period, but nothing else.
Take it with you: get your order history in a file you can open elsewhere.
Object or withdraw: stop the newsletter, or object to a use based on our legitimate interest.

Write to hello@sorrelandsalt.example for any of these. If you are not happy with our answer, you can complain to the data protection authority in your country.

Changes to this page

When we change how we handle data, we update this page and the date at the top. If a change affects an order or subscription you have with us, we tell you by e-mail first.