Help
Shipping, returns and storage
The questions people ask before they order, and the ones they ask when the parcel is on the table.
Shipping
How fast it leaves the kitchen, and what it costs to get to you.
When will my order ship?
Within 2 working days of your order. Oil is pressed once a year and honey taken twice, so when a product is out of stock we say so on its page instead of taking an order we can’t pack.
What does shipping cost?
Free over €45. Under that it is a flat €5.90 for the whole order, however many jars are in it.
How long does delivery take?
Most parcels arrive two to four days after they leave us. You get a tracking link by e-mail the day it ships.
Where do you ship?
Across the UK and to most of the EU. If your country is not offered at checkout, write to us and we will find a way.
Will the jars arrive in one piece?
Glass travels in a moulded paper pulp tray, and every parcel is dropped from a metre before it is taped shut. If something does arrive broken, send a photo and we send a new one.
Returns
Unopened goods can come back. Everything else, we sort out together.
Can I send something back?
Yes. Unopened goods can be returned within 30 days of delivery for a refund of the price of the goods. Write to us first so we can give you the address.
Who pays for the return?
You do, unless the goods arrived damaged or were not what you ordered. Then we pay, and send a replacement or refund, whichever you prefer.
I opened it and I don’t like it.
Tell us anyway. Food that has been opened can’t go back on a shelf, so we can’t take it back, but we would like to know why, and we will often make it right with a credit.
When do I get my money back?
Within five working days of the parcel arriving back, to the card you paid with.
Can I change or cancel an order?
Until it ships, yes. Write to us with your order number and we stop the pack. After it ships, use the return route above.
Subscriptions
Oils, honey and salt, every 2 months, 10% off.
How does a subscription work?
Pick “Every 2 months” on a product page instead of “Once”. We send the same size on the same day every 2 months and take 10% off the price of each delivery.
Which products can I subscribe to?
The oils, the honeys and the smoked salt. Preserves, mackerel and tea are made in small batches that don’t repeat on a schedule.
What if a product is out of stock when my delivery is due?
We pick the nearest thing from the same kind and tell you before it ships. You can swap it back, skip the delivery or say no.
Can I skip, pause or cancel?
At any time, with a link in the e-mail that comes before every delivery. There is no minimum number of deliveries and no fee.
Does free shipping apply?
Yes, on the same terms as any order: free over €45, €5.90 below that.
Allergens and storage
What is in the jar, and how long it keeps.
Which products contain allergens?
The chilli crisp contains sesame and sunflower seeds. The mackerel is fish. Everything else is a single ingredient or two: olives, honey, bitter lemons and sugar, sea salt, tea leaves. The full list is on each product page.
What else is in the kitchen?
The one kitchen handles sesame, sunflower seeds and fish. We clean between batches, but we can’t promise anything is free of traces.
Is honey safe for babies?
Not for children under one year. Raw honey can carry bacteria that a baby’s gut can’t yet handle, as with any honey.
How should I store the oil?
In a cupboard, away from the cooker, with the cap on. Use it within a year of the pressing date on the label. Once a tin is open, finish it in three months.
Does honey go off, or crystallise?
It doesn’t go off. It does crystallise, spring honey quickly and autumn honey slowly. Stand the jar in warm water, not boiling, and it runs clear again.
And the preserves, the crisp and the mackerel?
Unopened, in a cool cupboard, for at least a year; the date is on the label. Once open, keep them in the fridge and eat within a month.
Still stuck
Ask the kitchen
Two of us answer every message, usually within two working days. Put your order number in the first line and we can find it.
Write to us- Phone
- +44 1422 555 0172Monday to Friday, 09:00 to 16:00